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Cancellation Policies

Overview​

Every listing on Curba has a cancellation policy chosen by the host. The policy determines what happens if a rental is canceled after payment.

The Three Policies​

Flexible​

If canceled more than 1 day before the rental start date, 100% of the rental amount is refunded. No cancellation fee is charged.

Best for: Hosts who want to attract more bookings with a low-risk option for renters.

Medium​

If canceled more than 1 day before the rental start date, 50% of the rental amount is refunded. A 50% cancellation fee is charged.

Best for: A balanced approach that protects hosts while giving renters some flexibility.

Strict​

If canceled more than 1 day before the rental start date, 30% of the rental amount is refunded. A 70% cancellation fee is charged.

Best for: High-value items where hosts need strong commitment from renters.

Late Cancellations​

Cancellations made less than 1 day (24 hours) before the rental start date are charged 100% of the rental amount, regardless of the cancellation policy. This protects hosts from last-minute cancellations.

Host-Initiated Cancellations​

If the host cancels the booking, the renter is always refunded in full — no cancellation fee is charged to the renter.

How to Cancel a Booking​

  1. Go to the Inquiry Progress page for the booking
  2. Click Cancel Booking
  3. Review the cancellation fee (if any)
  4. Confirm the cancellation

You'll see the exact cancellation fee before confirming, so there are no surprises.

Security Deposits and Cancellations​

If a security deposit was held, it is always released in full when a booking is canceled — the deposit hold is never captured on cancellation.

Which Policy Should Hosts Choose?​

If you want...Choose
More bookings, flexible for rentersFlexible
Balance between protection and bookingsMedium
Maximum protection for high-value itemsStrict

The cancellation policy is displayed on your listing page so renters can see it before booking.