Delete Your Curba Account

This page explains how to delete your account on Curba (the Curba app and curba.app), what data is deleted, and what is kept and for how long.

You can delete your account yourself at any time, in the Curba app or from any web browser. You don't need the app installed.

Delete my account → (you'll be asked to sign in first)

How to delete your account

In the Curba app

1. Open the app and go to Profile > Settings.
2. Tap Delete Account Permanently.
3. Review the summary of what will happen, then confirm.

On the web

1. Go to curba.app and sign in with the email you use for Curba.
2. Open Profile > Settings.
3. Click Delete Account Permanently.
4. Review the summary of what will happen, then confirm.

Your account is deleted straight away and you'll receive a confirmation email.

Can't sign in? Email support@curba.app from the address on your account and we'll delete it for you within 2 business days.

Before you can delete

To protect the people you're renting with, deletion is paused until:

• No bookings are in progress. Any booking that has been accepted, paid, picked up or returned must be completed or canceled first, whether you're the renter or the host.
• No payment disputes are open on your bookings.
• All host earnings have been paid out to your bank account.

If something is blocking deletion, the delete screen tells you exactly what it is.

Inquiries that haven't been accepted yet don't block deletion. They are canceled automatically.

What is deleted

• Your sign-in account: name, email address and password
• Your saved addresses
• Your saved payment methods
• Your host payout account
• Your favourites
• Your notifications and notification settings
• Your registered devices, so you stop receiving push notifications
• Your listings, which are unpublished and removed from Curba

What is kept, and why

Some records involve other people or are required by law. We keep them, but remove your name from them:

Data	What happens	How long
Booking, payment and payout records	Kept, shown as "Deleted user"	At least 7 years (Canadian tax and accounting law)
Reviews you wrote	Stay on the listing, shown as "Deleted user"	While the listing's reviews are shown
Messages you sent	Stay in the other person's conversation	Up to 36 months after the rental ended
Identity verification documents	Held by our payment provider Stripe, not by Curba	As required by anti-money-laundering and identity rules (typically 7 years)

After these periods the records are deleted or fully anonymised. See the Privacy Policy for details.

Deletion is permanent

A deleted account can't be restored. If you want to use Curba again later, you'll need to create a new account.

Questions

Email support@curba.app.