Reviews and Ratings
How Reviews Work
After a booking is completed, renters can leave a review for the listing. Reviews help other renters make informed decisions and help hosts build their reputation on Curba.
Leaving a Review
- Once a booking reaches the Completed step, a Leave a Review button appears on the Inquiry Progress page
- Click the button to open the review dialog
- Select a rating from 1 to 5 stars
- Write a comment about your experience
- Submit your review
Rating Scale
| Stars | Meaning |
|---|---|
| 1 | Poor experience |
| 2 | Below expectations |
| 3 | Average |
| 4 | Good experience |
| 5 | Excellent experience |
Review Guidelines
- Be honest and specific about your experience
- Mention the item's condition, the host's communication, and the pickup/return process
- Keep your review respectful and constructive
- One review per booking — you cannot edit or delete a review after submission
Where Reviews Appear
- On the listing detail page, visible to all users
- Reviews show the reviewer's name, star rating, comment, and date
- The listing displays an average rating and total review count
Who Can Leave Reviews?
- Only renters can leave reviews after a completed booking
- You can only review a listing you've actually rented
- One review per booking — duplicate reviews are not allowed
Tips for Getting Great Reviews (Hosts)
- Respond to inquiries quickly
- Keep your item in the condition described in your listing
- Communicate clearly about pickup and return details
- Be friendly and professional throughout the rental process