Safety and Trust
How Curba Keeps You Safe
Curba is built with safety and trust at its core. Here's how we protect both renters and hosts.
Identity Verification
Every user who wants to list or rent items must complete identity verification through Stripe Identity. This means:
- Government-issued ID is verified
- Selfie is matched to the ID
- Only verified users can list or rent items on the Curba
This helps ensure you're dealing with real, verified people.
Secure Payments
- All payments are processed through Stripe, a leading payment processor
- Your card details are never stored on Curba's servers
- Payments are held until pickup is confirmed — you're not charged until you have the item
- Security deposits protect against damage or loss
Your Information
- All user related information is securely saved and encrypted. Payment related information, cards, IDs are all securely saved on Stripe.
In-App Communication
- All messaging happens within Curba — no need to share personal contact information until pickup
- Message history is preserved for every booking as a record of your agreements
- Pickup details (address and contact number) are only shared after payment is confirmed
Protection Tiers
Items are protected based on their category:
| Tier | Deposit | Categories |
|---|---|---|
| Low Risk | No deposit | Home, Party, Garden, Other |
| Medium Risk | 20% of item value | Tools, Sports & Leisure |
| High Risk | 30% of item value | Electronics, Vehicles, Film & Photography |
See Protection & Security Deposits for full details.
Cancellation Policies
Every listing has a clear cancellation policy (Flexible, Medium, or Strict) displayed upfront so there are no surprises. See Cancellation Policies.
Reviews and Accountability
- Renters can leave reviews after each booking
- Reviews are public and help the community identify reliable hosts
- A strong review history builds trust and attracts more bookings
Safety Tips for Renters
- Check the host's reviews and verification status before booking
- Read the listing description carefully, including the cancellation policy
- Take photos of the item at pickup to document its condition
- Return items on time and in the same condition
- Keep all communication within the Curba app
Safety Tips for Hosts
- Only rent to verified users on the platform
- Set an accurate item value to ensure proper deposit protection
- Share pickup details only after payment is confirmed
- Inspect items carefully at return before confirming
- Document any damage with photos immediately
- Respond to inquiries promptly and communicate clearly
Reporting Issues
If you encounter any problems during a rental, use the Contact Us page to reach Curba support. We're here to help resolve disputes and ensure a safe experience for everyone.